Returns & Exchanges
We gladly accept returns and exchanges.
You may return or exchange your order. You should contact us within 14 days of your delivery date. Buyers are responsible for return shipping costs.
You should ship items back within 30 days of delivery.
We will refund all payments that we have received from you attempting to use the same method used to make the payment as soon as possible. Please note that it is necessary we have received the items in their original condition.
If the item is not returned in its original condition, buyers are responsible for any loss in value.
Our site operates in Euros, therefore we are not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than Euros. We will not refund any bank charges.
Another payment method may be used for the refund, provided that you consent to such change.
Cancels
We don’t accept cancellations, but please contact us. Any problems with your order, we are sure that can be easily solved.
If you are still interested in cancelling your order we will refund you. We will attempt to use the same method that was used to make the payment as soon as possible. In case of using another payment method for your refund, we will inform you provided that you consent to such change.
If you choose to keep certain items and only partially cancel your order contact us within 5 days of placing your order. Please mind that the delivery cost will not be refunded.
Damage
We personally package all our pieces to ensure safe delivery.
In the unlikely event of a damage during transit just contact us and we will find the best solution that satisfies your needs.
Please note, that all our pieces show signs of age, use and imperfections due to their antique and vintage nature.
What do I do if the package is visibly damaged or deteriorated when it arrives?
Please read carefully the following:
It is your responsibility to check the package upon delivery.
Any visible signs of damage must be reported to us including clear photos for both the product and the package within 5 days of the delivery.
In case of finding your piece damaged after removing the package contact us within 5 days of delivery, otherwise orders will be considered to have been delivered in good condition.
Describe the damage in detail including clear photos.
If we are not informed within this time frame then the order shall be considered to have been delivered in good condition.
Colours and measurements, materials
Please note, that all our pieces show signs of age, use and imperfections due to their antique and vintage nature.
We make all reasonable efforts to accurately display the attributes of our products, including colours, measurements, materials, wear of age and use.
However, the colours you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. An item’s measurements are values to give you a better understanding of the item you choose.
If you have a complaint regarding to obvious description faults please contact us